Store Policies
All of the content and services provided through this website, westhaddonhall.com (or "our website"), are provided by West Haddon Hall, Inc. (“West Haddon Hall or WHH)” under the terms and conditions set forth below. Through out the website the terms “manufacturer”, “we”, “us” and “our” refer to West Haddon Hall, LLC. By visiting or shopping at our website, you agree to accept and be bound by these terms and conditions. It is the responsibility of each user of our website to read and understand these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.
PRICING TERMS AND PAYMENT
WEST HADDON HALL requires a 100% deposit of the total purchase price to initiate orders. All shipping, handling, crating and packing, storage (when applicable), and any taxes and/or service charges must also be paid in full before delivery.
If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to state and must provide copy of resale certificate to West Haddon Hall.
We accept payment via all major credit cards or check. Orders will not become active in our system until receipt of payment.
Checks can be mailed to:
West Haddon Hall
3989 S. Centinela Ave, #104
Los Angeles, CA 90066
- By placing an order you authorize WEST HADDON HALL to bill your payment instrument for charges in accordance with the Terms.
- All prices shown on the WEST HADDON HALL website are subject to change without notice. WEST HADDON HALL assumes no responsibility and shall incur no liability whatsoever if price change notices are not received.
ORDERING
All Quotes will expire 30 days after submission.
No cancellations will be accepted after an order has been put into production.
Piece modification once item is in production will be assessed on an individual basis with a possible increase from the original quoted price. Production completion delays will likely occur for modification.
Many wood and metal finishes are applied by hand and may vary in color, tone and character. While we will make every effort to match a finish, no guarantee can be made of an exact match. Manufacturer does not guarantee finishes against fading and oxidizing. Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty. Furniture and lighting is handmade, and therefore is subject to slight variations.
Currently WEST HADDON HALL requires COM/COL/COT for all orders. All fabric requirements are based on 54" wide, plain material. Any variations in width or repeat should be advised prior to ordering.
Knit backing or other form of reinforcement for upholstery should be completed prior to shipment to WEST HADDON HALL. All leather requirements are based on usable square footage. Additional leather may be required due to natural defects or small hides.
WEST HADDON HALL assumes all COM/COL/COT received has been inspected and is ready for use. The purchaser is responsible for ensuring that all materials are identifiable when received. The purchaser takes responsibility for the wear-ability, safety, or fire code validity of the materials supplied by the purchaser.
Please ship all COM/COL/COT/COH packages to:
West Haddon Hall
3989 S. Centinela Ave, #104
Los Angeles, CA 90066
*All packages should be clearly marked with: Designer Name/ Sidemark/ Item Description.
SHIPPING & DELIVERY
WEST HADDON HALL highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. WEST HADDON HALL will recommend a receiver for client if needed. Please contact info@westhaddonhall.com for shipping quotes.
If the customer chooses to manage their own freight and delivery, WEST HADDON HALL must be notified of the specific details for pickup.
Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment.
If the customer selects their own freight carrier, any freight claims must be filed directly with the selected carrier. WEST HADDON HALL is not responsible for a customer’s own or third party freight damage and claim.
A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact WEST HADDON HALL immediately.
Inspect the cartons and/or crates carefully upon delivery. If there is any visible damage to the packaging please note it on the BOL. Take photos of any damage to the packaging, this is necessary to resolve damage claims.
Unpack the cartons and/or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.
If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. WEST HADDON HALL must be notified within 48 hours of any concealed damage that is found.
WARRANTY
WEST HADDON HALL is not responsible for any issues caused by unusual use (i.e. damage due to pets, etc), or dissatisfaction with design after client approval is received.
WEST HADDON HALL does not guarantee colorfastness nor durability of fabric.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Questions about our Terms and Conditions should be sent to us at: info@westhaddonhall.com