Shipping policy

WEST HADDON HALL highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. WEST HADDON HALL will recommend a receiver for client if needed. Please contact info@westhaddonhall.com for shipping quotes.

If the customer chooses to manage their own freight and delivery, WEST HADDON HALL must be notified of the specific details for pickup.

Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment.

If the customer selects their own freight carrier, any freight claims must be filed directly with the selected carrier. WEST HADDON HALL is not responsible for a customer’s own or third party freight damage and claim.

A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact WEST HADDON HALL immediately.

Inspect the cartons and/or crates carefully upon delivery. If there is any visible damage to the packaging please note it on the BOL. Take photos of any damage to the packaging, this is necessary to resolve damage claims.

Unpack the cartons and/or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.

If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products.

WEST HADDON HALL must be notified within 48 hours of any concealed damage that is found.